Help and contact

It's issued by the seller you completed the purchase with and arrives by email, usually within minutes. If it hasn't arrived, check your spam folder and search for the seller's name before buying again.

It's handled with the seller: use the manage-booking link in their confirmation email. The conditions are those of the fare you bought. The detail is in Bookings and cancellations.

Yes, often. Some free visits and tickets have limited places or timed entry. The listing tells you if it's needed and takes you to where you book. Always check that the confirmation arrives.

Before paying again, look for the seller's email. If it still hasn't appeared after a few minutes, write to us with the date, the activity name and the email you booked with.

It's a reference price per person, the lowest the seller publishes for that activity. The final price depends on the day, the option and the fare, and you confirm it on the seller's website before paying.

Because sellers' prices change. The one you see on Xplore is a reference and can be up to an hour old. The definitive price is the seller's at the moment you book.

Searching, comparing and planning in writing is free and needs no account. Talking to the guide by voice or video requires an account and a subscription.

No. You can search, compare and build the plan in writing without creating anything. The account is for saving trips across devices and for the voice and video subscription.

No, they are AI guides. They know Barcelona well and answer straight away, but times, prices and conditions are always confirmed with the seller.

In My trips you can remove what you've saved. If you want to delete the whole account or exercise your data protection rights, write to support@tryxplore.com. The detail is in the Privacy policy.